There is no subscription fee for shipping access. You pay for purchased labels and applicable shipping charges. Quotes are based on the shipment details you enter. Carrier corrections and additional charges, such as weight or dimension adjustments, address corrections, and other applicable surcharges, may be billed after shipment. Review your quote and our Shipping Terms before purchasing a label.

Yes. You can compare available rates before purchasing a label. Quotes depend on the shipment details you enter and are subject to carrier verification and applicable adjustments after shipment.

Z Rex represents a lot of labs and clinics with particular shipping needs. Individually, it may not be considered "significant" to carriers but together as a group, there is a lot of buying power. We are able to bring together all shipping volume of our clients under one umbrella for the best negotiated rates. Shipping is only the beginning...

Contact the carrier first to request a shipment change or help with tracking. Changes depend on carrier rules, account permissions, timing, and availability, and may involve additional charges. A request does not guarantee that the change can be completed. You may also contact us at [email protected] if you have issues working with the carrier.

Contact [email protected] promptly if a shipment is lost or damaged. For labels purchased through Z Rex, we help coordinate eligible claims with the applicable carrier or provider. Approval, timing, documentation requirements, and reimbursement limits depend on the applicable terms. Z Rex may, at its discretion, reimburse up to the postage you paid for the affected shipment, less any amount already refunded for that postage. This goodwill assistance is not guaranteed and does not cover package contents, specimen value, or other losses. See our Shipping Terms & Claims Policy for details.

Yes! You can do this by creating labels with YOUR Organization as the "destination" and the sending party as the Sender. You would simply send the label to the sending party (will be an image/pdf) so they can print and apply it to the shipment. We are working on the option to share an account number if you have vendors that want to bill you directly for shipping with the carrier account but that part is not yet available.

Not yet but hopefully very soon! We have been working on options to help you manage freight shipments along side your small parcel shipments.

Yes! We have the option to add a "bill to account" payment method that will be invoiced to you periodically. We do have to approve your account for this so simply reach out to [email protected] and we'll help you out with it.

Just shoot us a message, give us a call, or schedule some time to get your questions answered.

[email protected] | 208-41-7783 | Schedule a time here.